POLICY

Returns & Issues

If something isn’t right, we’ll make it right.

Damaged or incorrect order

If your order arrives damaged, missing items, or incorrect, contact us within 7 days and we’ll send a replacement or issue a refund when appropriate.

Perishable / botanical goods

Because botanicals are perishable once opened, we generally can’t accept returns of opened product. If you have a problem, message us — we’ll work with you.

How to reach us

Use the contact form. Submissions go directly into our admin inbox for faster handling.

Contact Us Shipping
Before you message
  • Include your order number if you have it.
  • Tell us what you ordered (Ground vs Whole/Cut).
  • If damaged, attach a quick photo of the package.